Frequently Asked Questions

Browse our catalog, add items to your cart, and click "Add to cart". Once you're ready, proceed to checkout to complete your purchase.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay. All transactions are encrypted and secure.

Orders can be modified or cancelled within 1 hour of placement. After that, the order enters fulfillment and cannot be changed. Contact us immediately at 1-800-PRIMACY.

Yes. We use SSL encryption and never store your full card details on our servers. All payments are processed through PCI-compliant payment gateways.

Standard shipping takes 3–5 business days. Expedited shipping (2 business days) and overnight options are available at checkout.

Yes! Orders over $50 qualify for free standard shipping within the contiguous US.

Yes, we ship to all US territories. Additional shipping fees and transit times may apply.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order under My Account → Orders.

We accept returns within 30 days of delivery for items in original, unused condition with original packaging. Defective items are accepted at any time.

Fill out our Returns form and we'll send you a prepaid return label within 1 business day. Refunds are processed within 5–7 business days of receiving your return.

Yes! Submit an exchange request and we'll ship the new item once we receive your return. Exchanges are free of charge.

Yes, all products sold by Primacy Distributors are brand new, factory-sealed items sourced directly from authorized distributors.

All power tools come with the manufacturer's warranty. Most brands offer 1–3 year warranties. Details are listed on each product page.

You can sign up for back-in-stock notifications on the product page. We restock most items within 1–2 weeks.