Primacy Distributors is committed to ensuring our website is accessible to all users, including those with disabilities. We continually work to improve the accessibility of our site and strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
Our accessibility efforts
We take the following steps to improve accessibility:
- Keyboard navigation: All functionality on our site is accessible via keyboard, without requiring a mouse.
- Screen reader support: We use semantic HTML and ARIA labels to ensure compatibility with screen readers such as NVDA, JAWS, and VoiceOver.
- Color contrast: We maintain sufficient color contrast ratios between text and background elements to support users with low vision.
- Text sizing: Our site responds to browser text size preferences and supports zoom up to 200% without loss of content or functionality.
- Alt text: Product images and informational graphics include descriptive alternative text.
- Form labels: All form fields are properly labeled to ensure assistive technologies can identify them correctly.
- Focus indicators: Visible focus indicators are provided for all interactive elements.
Known limitations
While we strive for full accessibility, some third-party components and embedded content (such as payment processors) may not fully meet WCAG 2.1 AA standards. We are actively working with our vendors to address these gaps.
Assistive technology compatibility
Our website is designed to be compatible with:
- Screen readers: NVDA, JAWS, VoiceOver (iOS and macOS)
- Browsers: Chrome, Firefox, Safari, Edge (latest two major versions)
- Operating systems: Windows, macOS, iOS, Android
Report an accessibility issue
We welcome your feedback. If you encounter any accessibility barriers on our website, please let us know so we can address them promptly.
Email: accessibility@primacydistributors.com
Phone: 1-800-PRIMACY (Monday–Friday, 8am–6pm EST)
Response time: We aim to respond within 2 business days.
When reporting an issue, please include:
- The URL of the page where you encountered the issue.
- A description of the problem and what you were trying to do.
- The assistive technology and browser you were using (if applicable).
Formal complaint process
If you are not satisfied with our response to your accessibility concern, you may contact the US Department of Justice ADA Information Line at 1-800-514-0301 (voice) or 1-800-514-0383 (TTY).
Last reviewed
This accessibility statement was last reviewed and updated in January 2025. We conduct accessibility reviews on an ongoing basis and update this statement accordingly.